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Get Out Of Denial and Provide Outstanding Service
A really interesting survey was carried out by an American company called ‘Success Masters’.They asked their clients to complete a ‘Customer Service Evaluation’ form, where, amongst other questions,...
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8 Reasons Why We Lose Customers
How many customers have you lost in the past year or two? Are you certain of that number? How many have simply stopped buying from you, but you don’t know it?Remember; people don’t stop buying, they...
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3 Steps to Handle the “I’m Just Looking,” Objection
“May I help you Sir?”“No…I’m just looking…”“Arrrrrrgh!”Those words, “I’m just looking,” often strike terror in the heart of many sales people, anger and frustration in some and a sense of helplessness...
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Is “I’m Just Looking” An Objection?
It is incredible that three mere words from a total stranger will often create fear, frustration and feebleness in some of the most experienced sales people.The extremely common response of “I’M JUST...
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Dealing With ‘I Want To Shop Around’
These words can cause you to deflate and give up immediately, because it means in your mind that nothing you can do can influence the shopper. No matter what you say, they’ll go somewhere else anyway,...
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How To Avoid “I’m Just Looking”
If you work in the retail industry then this tip is just for you! No doubt, if you have worked on the shop floor, hearing those three dreaded words “I’m Just Looking” have annoyed you, aggravated you...
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Retail Sales Training
Retail sales training is a real joy because of the nature of the sale. There you have people coming in to your store and if someone doesn’t buy, another prospect comes along very quickly! Do you work...
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Did You Find Everything?
If you run a shop or are a manager in a retail store then listen up as I’ve got a really good tip for you! We’ve just completed some retail sales training for a retail store and as part of the training...
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Christmas Shopping Experience
So I did my Christmas shopping yesterday and I experienced a mixed retail shopping experience. A week ago my wife Donna and I had already completed all of our shopping for our little 15 month old...
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Two Quick Retail Sales Tips
I was in Dublin yesterday with a MAJOR player in the food retail industry and it reminded me of two of the very best retail sales tips that every store should use. So it doesn’t matter what you sell in...
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Get Out Of Denial and Provide Outstanding Service
A really interesting survey was carried out by an American company called ‘Success Masters’. They asked their clients to complete a ‘Customer Service Evaluation’ form, where, amongst other questions,...
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12 Important Product Knowledge Topics In Retail Sales
This may sound a quite simple topic but you really need to have deep understanding of your product knowledge with regards to what you sell. There’s much more to it than just understanding features and...
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Unearthing Customer Needs During A Retail Sales Interaction
Good discovery skills are essential if you are to reach the top level of retail sales: being recognised as a trusted advisor by your customers. When you are in this position people will talk more...
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What Do Our Retail Customers Expect From Us?
When customers step through the door, they expect a certain level of customer service. Your customer will expect an experience that is free-flowing and completely hassle free and can set you apart...
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